CMDB CI App
CMDB Configuration Item (CI) can be included in a Cutover Incident runbook to ensure that the incident is directly associated with the technology asset or business service that is affected. This association provides a clear operational context for all teams involved. Affected CI data can be pulled from Cutover and fed back to your ITSM System.
Prerequisites
You will need to work with a Cutover Engineer to associate CMDB (CI) data with a Cutover Runbook. The following requirements must be met:
- An endpoint or file-based method must be provided to retrieve the required CI data.
- A daily refresh will need to be set up by the Cutover Engineer.
Supported Authentication types
Here are the Authentication types that Respond Apps supports:
- Basic
- Cutover Connect
- Token Auth
Test the Affected CI App
1.During the creation of your Incident Record in your ITSM the affected CI will need to be selected as shown below:
2. The new CI has been applied as the Primary CI in Cutover as shown below:
