Cutover Apps

Cutover has developed an Apps UI framework that integrates with third-party systems to send data into Cutover. In some cases, the Apps support bi-directional synchronization, enabling updates made in Cutover to be reflected back in the third-party system so that both platforms remain aligned.

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A common use case for Cutover Apps is Incident Management, where Major Incident Managers and Resolver teams use the platform to coordinate and orchestrate incident resolution workflows. Apps can integrate with popular ITSM platforms, including ServiceNow, and messages delivered from third-party systems can be routed through Cutover Connect to the relevant Apps.

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When an incident is created in a third-party ITSM system, such as ServiceNow or Jira, it can automatically trigger the creation of a corresponding Cutover Incident runbook. This provides teams with a ready-to-use workspace for coordinating and orchestrating the incident response, while maintaining a connection between the incident record and the Cutover runbook.

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Once the runbook has been created, Cutover Apps maintain synchronization between both systems throughout the incident lifecycle. Any incident updates made in the ITSM system are automatically reflected in the corresponding Cutover Incident runbook, and changes made in Cutover are similarly synced back to the ITSM system.

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The Architecture diagram below illustrates the flow between the third party system and Cutover Apps.

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