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Cutover API
API Use Cases
Automating the creation of a runbook

Automating the creation of a runbook

Last Updated
October 11, 2023

A Cutover runbook is a set of procedures and instructions that offer teams a detailed, step-by-step guide for completing complex tasks and operations. Cutover runbooks can be created manually using the user interface. There are many cases where you may want to automatically create a runbook as a result of monitoring incidents or an application failure.


Let’s take a few common third party systems including ServiceNow, Jira or DataDog. ServiceNow is a market leading ITSM tool that allows the creation of change requests and incidents. Jira allows the creation of bugs and issues and DataDog allows us to monitor alerts such as outages and cyber attacks. The Cutover API can be leveraged in these third party applications to trigger the creation or the copy of a runbook. What does that look like? Let's take each of the examples above:

  • ServiceNow can be used to automatically trigger the creation or copy a runbook from a newly created change request or incident.
  • Jira automation rules can be used to trigger the creation or copy a runbook from a newly created bug or issue.
  • DataDog has the ability to trigger the creation or copy a runbook to respond to outages and cyber attacks.

These are some of the examples of using the Cutover API to perform inbound actions from third party applications. Most modern day third party applications will allow you to leverage Rest API calls and this presents you with some great opportunities.

Here's how you can use the Cutover API in ServiceNow as demonstrated in the video below.

Key Benefits
Move through Cutover at speed
Save time and effort
Less room for error
Ability to respond in real time


Available endpoints
How to copy and start a runbook from a template

This is an example page showing how you can copy a runbook and start the runbook.

Create a new Runbook

This endpoint outlines how to create a brand new runbook.